Terms, privacy and warranties

GENERAL TERMS AND CONDITIONS OF SERVICE

Panorama Smart Lab · Last updated: October 3, 2026

FIRST. IDENTITY OF THE PROVIDER

The services offered under the trade name Panorama Smart Lab (hereinafter, the "Provider") are rendered by Daniel Nájera de los Santos, an individual engaged in business activities (persona física con actividad empresarial), holding Registro Federal de Contribuyentes (Federal Taxpayer Registry, RFC) number NASD850724A78, and domiciled at Antiguo San Agustín 305, Colonia Antiguo San Agustín, San Pedro Garza García, Nuevo León, C.P. 66278, México. Contact: hola@panoramasmartlab.com and WhatsApp 81 3604 9262.

SECOND. ACCEPTANCE

By using the website panoramasmartlab.com, requesting a quote, accepting a proposal, making a payment or receiving any of our services, the individual or legal entity engaging them (hereinafter, the "Client") accepts these Terms and Conditions. If the Client does not agree, the Client must refrain from engaging our services. The provisions of the specific proposal or quote accepted by the Client (the "Proposal") shall prevail over these Terms with respect to the matters expressly governed therein.

THIRD. DEFINITIONS

1. Services: design and development of websites, online stores, artificial intelligence assistants, workshops, smart home or smart office solutions, maintenance plans and any other service described in the Proposal.
2. Project: the specific work engaged by the Client pursuant to the Proposal.
3. Deliverables: drafts, designs, websites, configurations and any other results of the Project.
4. Client Content: text, images, logos, trademarks, prices, data, information and any other material provided or authorized by the Client.
5. Third Party Providers: companies unrelated to the Provider that supply hosting, domains, platforms, messaging, payment gateways, artificial intelligence tools, equipment and software.

FOURTH. SCOPE OF SERVICES

The scope, Deliverables, price and timelines of each Project are those described in the Proposal. Any work, feature, section, integration or change not expressly included shall be deemed additional and shall be quoted separately before it is performed.

FIFTH. RESPONSE AND DELIVERY TIMES

1. We respond to messages and requests within 1 to 2 business days.
2. The first draft of a website is delivered within 3 to 5 business days, depending on the complexity of the Project. Projects of greater complexity, such as online stores, integrations or artificial intelligence assistants, shall be subject to the timeline set forth in the Proposal.
3. Timelines begin to run once the Client has delivered all Client Content, access credentials and necessary approvals, and the down payment has been received. Timelines are suspended for as long as the Client fails to deliver information, fails to respond or fails to make any payment.
4. Each Project includes 2 rounds of revisions to the draft. Additional revisions or design changes requested after approval shall be quoted separately.
5. If the Client does not provide comments on a Deliverable within 10 business days after it is sent, the Deliverable shall be deemed approved.
6. If the Client neither responds nor delivers information for 30 calendar days, the Project may be deemed concluded. In such event, the down payment shall be applied to the work performed and a new Proposal may be required to resume the Project.
7. Business days are Monday through Friday, excluding official public holidays in Mexico.

SIXTH. OBLIGATIONS OF THE CLIENT

1. To provide truthful, complete and timely information.
2. To deliver the Client Content and hold all rights, licenses and authorizations necessary for its use.
3. To review and approve the Deliverables within the stated timelines.
4. To pay the agreed prices in a timely manner and in the agreed form.
5. To comply with the laws applicable to its business, including those concerning consumer protection, advertising, electronic commerce and personal data protection.

SEVENTH. PRICES AND PAYMENT METHODS

1. Prices are stated in Mexican pesos. Unless otherwise indicated, Value Added Tax (Impuesto al Valor Agregado) shall be added. Prices published on the website are for reference only, and the applicable price is the one set forth in the Proposal.
2. We accept payment by electronic transfer, bank deposit, cash, and credit or debit card through third party terminals or payment platforms. The price is the same regardless of the payment method: we do not charge any additional fee for paying by card. Interest free installments (meses sin intereses) are not offered unless the Proposal states otherwise.
3. Unless otherwise agreed in the Proposal, the Project is paid with a 50 percent down payment to begin work and the remaining 50 percent upon delivery, prior to the publication of the website.
4. Monthly fees for maintenance plans and artificial intelligence assistants are payable in advance within the first 5 calendar days of each month.
5. We issue the corresponding Comprobante Fiscal Digital por Internet (Digital Tax Receipt, CFDI) for each payment.

EIGHTH. NONPAYMENT AND DEFAULT INTEREST

1. Any amount not paid on the agreed date shall accrue default interest at the rate of 2 percent per month on the overdue balance, from the due date until paid in full, pursuant to Article 362 of the Código de Comercio (Commercial Code).
2. Once payment is 10 calendar days overdue, and after prior notice by email or WhatsApp, the Provider may suspend the Services, including the operation of the website, the artificial intelligence assistant and support.
3. Once payment is 30 calendar days overdue, the Provider may permanently cancel the Services and the maintenance plan without any liability. The Client's files shall be retained for an additional 30 calendar days for delivery, subject to payment of all outstanding amounts, after which they may be deleted.
4. Reactivation of a suspended or cancelled service may be subject to a reactivation fee.
5. The Client shall bear reasonable and duly documented collection expenses, as well as the expenses and court costs determined by the judicial authority.

NINTH. INTELLECTUAL PROPERTY AND WORK MADE FOR HIRE

1. The Deliverables are created as a work made for hire (obra por encargo) under Article 83 of the Ley Federal del Derecho de Autor (Federal Copyright Law). Upon full payment for the Project, the economic rights in the Deliverables shall belong to the Client.
2. Until full payment is made, the Provider retains all rights in the Deliverables, and the Client may use them only to the extent authorized by the Provider.
3. The following do not form part of the work made for hire and remain the property of the Provider or its licensors: the Provider's tools, base code, templates, reusable components, methods and know how, for which the Client receives a nonexclusive, perpetual and royalty free license solely to operate its website.
4. Themes, plugins, fonts, stock images, platforms and software of Third Party Providers are governed by their own licenses.
5. Unless a confidentiality agreement is in place, the Provider may display the Project and the Client's trade name in its portfolio and promotional materials.

TENTH. CLIENT INFORMATION AND CONTENT

1. All information, data, databases and Client Content are the exclusive property of the Client, who is solely responsible for their accuracy, lawfulness and compliance with applicable laws.
2. The Client represents that it holds all rights and authorizations over the Client Content and that its use does not infringe the rights of third parties.
3. The Provider does not review or validate the lawfulness of the Client Content or of the Client's products, prices, promotions or advertising.
4. With respect to personal data collected by the Client through its website, forms or assistants, the Client is the data controller under the applicable law and the Provider acts solely as a data processor. The Client must have its own privacy notice.

ELEVENTH. THIRD PARTY CLAIMS

The Provider shall not be liable for complaints, claims, lawsuits, proceedings or penalties brought by third parties or authorities arising from the Client Content, the Client's products or services, its advertising, its relationship with its own customers or the Client's processing of personal data. The Client agrees to indemnify and hold the Provider harmless from any such claims and to reimburse the Provider for any expenses, fees and damages incurred as a result.

TWELFTH. HOSTING AND THIRD PARTY PROVIDERS

1. Hosting, servers, electronic commerce platforms, WhatsApp messaging, payment gateways, Google services, artificial intelligence tools and other support services are provided by Third Party Providers and are subject to their own terms.
2. The Provider is not liable for failures, outages, interruptions, changes in features, changes in policies, account suspensions or data loss attributable to Third Party Providers.
3. If a Third Party Provider increases its prices, the Provider may adjust the corresponding monthly fee upon 30 calendar days' prior notice.

THIRTEENTH. DOMAIN NAME

1. The domain name of the Client's website is registered in the name of the Client, who is its registrant and owner.
2. While the maintenance plan is in effect, the Provider manages the domain and handles its renewal.
3. Upon termination of the relationship, the Provider shall deliver to the Client the access credentials and control of the domain once all outstanding balances have been paid.
4. If the maintenance plan is cancelled, renewal of the domain shall be the responsibility of the Client. The Provider is not liable for the loss or expiration of the domain due to failure to renew or failure to pay.

FOURTEENTH. MAINTENANCE PLANS

1. Plans are contracted on a month to month basis, unless the Proposal establishes a minimum term, and include the items described in the Proposal and on the website.
2. The Client may cancel its plan upon 30 calendar days' notice. If a minimum term has been agreed, early cancellation may require payment of the monthly fees remaining for such term.
3. If the plan is cancelled for any reason, the website and associated services may go offline. The Provider shall deliver to the Client a backup of its website files if requested within the following 30 calendar days, subject to payment of all outstanding amounts.

FIFTEENTH. WEBSITE AVAILABILITY

The Provider shall use reasonable efforts to keep websites running continuously but does not guarantee uninterrupted or error free operation. The Provider is not liable for outages, slowness or failures caused by Third Party Providers, internet service providers, cyberattacks, viruses, changes made by the Client or by third parties authorized by the Client, or by causes beyond its control. In such cases, the Provider shall cooperate in good faith to restore the service.

SIXTEENTH. USE OF ARTIFICIAL INTELLIGENCE

Certain Services use artificial intelligence tools of Third Party Providers. Results may contain errors or inaccuracies; therefore, the Client must review and approve all content before publication. Artificial intelligence assistants respond on the basis of the information provided and approved by the Client, and the Client is responsible for supervising them and for any decisions made on the basis of their responses.

SEVENTEENTH. SMART HOMES AND OFFICES

1. Installed equipment is manufactured by third parties and is covered by its manufacturer's warranty.
2. The Client is responsible for its internet network, passwords, accounts and the use of the equipment's applications.
3. Security systems help monitor and control a space but do not guarantee the prevention of theft, intrusion, damage or accidents; accordingly, the Provider is not liable for such events.

EIGHTEENTH. WARRANTIES

Warranties for the Services are governed by the Warranty Policy published on this website, which forms part of these Terms.

NINETEENTH. LIMITATION OF LIABILITY

To the fullest extent permitted by law, the Provider's total liability to the Client for any cause is limited to the amount actually paid by the Client for the Service giving rise to the claim during the 3 months preceding the event. The Provider shall not be liable for indirect damages, lost profits, or loss of sales, customers, data or business opportunities. This limitation does not apply in cases of willful misconduct or gross negligence by the Provider.

TWENTIETH. ACTS OF GOD AND FORCE MAJEURE

Neither party shall be liable for any failure or delay in performing its obligations caused by acts of God or force majeure, including natural phenomena, epidemics, widespread power or internet outages, large scale cyberattacks, acts of government authority, social unrest or failures of Third Party Providers. The affected obligations shall be suspended for as long as the cause persists. This clause does not release the Client from paying for Services already rendered.

TWENTY FIRST. CONFIDENTIALITY

The parties shall keep confidential any nonpublic information received from the other in connection with the Services and shall use it solely for the performance thereof, unless disclosure is required by order of a competent authority.

TWENTY SECOND. TERMINATION

1. The Provider may terminate the Services at any time, without liability, if the Client breaches these Terms, fails to pay, uses the Services for unlawful purposes or provides illegal or offensive content.
2. Upon termination for any reason, the Client shall pay for the Services rendered through that date.

TWENTY THIRD. COMMUNICATIONS

The parties accept as valid any communications, approvals and notices sent by email and by WhatsApp to the contact details each party has provided.

TWENTY FOURTH. AMENDMENTS

The Provider may amend these Terms at any time. Amendments take effect upon publication on this website with their update date. For Services already contracted by consumers, material changes shall be notified at least 15 calendar days in advance, and the Client may cancel the Service without penalty if it does not agree.

TWENTY FIFTH. GENERAL PROVISIONS

1. The relationship between the parties is exclusively commercial and does not create any employment relationship, partnership or association.
2. The Client may not assign its rights or obligations without the Provider's written authorization.
3. If any clause is declared invalid, the remaining clauses shall remain in full force and effect.
4. The Provider's failure to exercise any right shall not constitute a waiver thereof.
5. In the event of any discrepancy between the Spanish version and any translation, the Spanish version shall prevail.

TWENTY SIXTH. CONSUMER PROTECTION

Where the Client qualifies as a consumer under the Ley Federal de Protección al Consumidor (Federal Consumer Protection Law), nothing in these Terms limits the rights granted to the Client by such law, and the Client may file a complaint with the Procuraduría Federal del Consumidor (Federal Consumer Protection Agency, PROFECO).

TWENTY SEVENTH. GOVERNING LAW AND JURISDICTION

These Terms are governed by the federal laws of the United Mexican States and, where applicable, by the laws of the State of Nuevo León. For their interpretation and enforcement, the parties submit to the competent courts of the city of Monterrey, Nuevo León, waiving any other venue to which they may be entitled by reason of their present or future domicile, without prejudice to the authority of PROFECO.

COMPREHENSIVE PRIVACY NOTICE

Panorama Smart Lab · Last updated: October 3, 2026

1. DATA CONTROLLER

Daniel Nájera de los Santos, who operates under the trade name Panorama Smart Lab (the "Controller"), domiciled at Antiguo San Agustín 305, Colonia Antiguo San Agustín, San Pedro Garza García, Nuevo León, C.P. 66278, México, is responsible for the processing of your personal data in accordance with the Ley Federal de Protección de Datos Personales en Posesión de los Particulares (Federal Law on the Protection of Personal Data Held by Private Parties) and other applicable regulations. Contact for privacy matters: hola@panoramasmartlab.com.

2. PERSONAL DATA WE COLLECT

1. Identification and contact data: name, business name, telephone number, WhatsApp number and email address.
2. Billing data: Registro Federal de Contribuyentes (Federal Taxpayer Registry, RFC), name or corporate name, tax regime, postal code and tax address.
3. Payment data: proof of transfer or deposit. Card data is processed directly by the payment platforms and is not stored by us.
4. Business data: information and content you share with us in order to provide the Services.
5. Technical browsing data: IP address, browser and device type, pages visited and cookies, in accordance with our Cookie Policy.

We do not collect sensitive personal data. We ask that you not share such data through our forms or contact channels.

3. HOW WE OBTAIN YOUR DATA

We obtain your data when you provide it directly through the website forms, WhatsApp, email, calls or meetings, and automatically when you browse our website.

4. PRIMARY PURPOSES

These purposes are necessary for our relationship with you:

1. To respond to your requests for information and to contact you.
2. To prepare quotes and proposals.
3. To provide, manage and support the contracted Services.
4. To invoice, collect and keep track of payments.
5. To comply with legal and tax obligations and requests from authorities.

5. SECONDARY PURPOSES

These purposes are not necessary for our relationship with you, but they help us serve you better:

1. To send you promotions, updates, newsletters and technology news.
2. To conduct satisfaction surveys.
3. To compile statistics and improve our services.

If you do not wish your data to be used for these purposes, send an email to hola@panoramasmartlab.com with the subject line "No secondary purposes". Your refusal shall not be grounds for denying you the Services.

6. TRANSFERS AND DISCLOSURES TO PROCESSORS

We do not sell or rent your personal data. We may transfer it without your consent to competent authorities when there is a legal requirement or obligation, in the exceptional cases provided for by law. To operate, we share data with providers acting as processors on our behalf, such as cloud storage, hosting, messaging, email, invoicing and payment platform services, which are required to protect the data and to use it only in accordance with our instructions.

7. ARCO RIGHTS

You have ARCO rights (Access, Rectification, Cancellation and Opposition): the right to Access your data, Rectify it, Cancel it or Oppose its processing. To exercise these rights, send a request to hola@panoramasmartlab.com containing:

1. Your name and a means of communicating the response to you.
2. A copy of an official identification document or, where applicable, documents evidencing legal representation.
3. A clear description of the data and the right you wish to exercise.
4. Any document that facilitates locating your data.

We will respond within a maximum of 20 business days and, if the request is granted, we will give effect to it within the following 15 business days, in accordance with the law.

8. REVOCATION OF CONSENT AND LIMITATION OF USE

You may revoke your consent or request that we limit the use or disclosure of your data by sending a request to the same email address. Revocation shall not have retroactive effect and, in some cases, may prevent us from continuing to provide the Services. You may also register with the Registro Público para Evitar Publicidad (Public Registry to Avoid Advertising) maintained by PROFECO, the Procuraduría Federal del Consumidor (Federal Consumer Protection Agency).

9. DATA OF OUR CLIENTS' CUSTOMERS

When we develop websites, forms or artificial intelligence assistants for a business, the data that such business collects from its own customers is the responsibility of that business. In such cases, we act solely as a processor, following its instructions.

10. SECURITY MEASURES AND RETENTION

We apply reasonable administrative, technical and physical security measures to protect your data against damage, loss, alteration, destruction or unauthorized use. We retain your data only for as long as necessary to fulfill the purposes described and the applicable legal and tax obligations.

11. COOKIES

Our website may use cookies and similar technologies. Please refer to our Cookie Policy to learn which ones we use and how to disable them.

12. CHANGES TO THIS NOTICE

We may amend this Privacy Notice. Any change will be published on this page with its update date.

13. AUTHORITY

If you believe your right to the protection of personal data has been violated, you may file a complaint with the competent authority on the matter, currently the Secretaría Anticorrupción y Buen Gobierno (Ministry of Anticorruption and Good Governance).

14. CONSENT

By providing us with your data through the website or our contact channels, you acknowledge that you have read this Privacy Notice and consent to the processing of your data under the terms described herein.

COOKIE POLICY

Panorama Smart Lab · Last updated: October 3, 2026

1. WHAT COOKIES ARE

Cookies are small files that a website stores in your browser to remember information about your visit, such as your preferences or your language.

2. COOKIES WE MAY USE

1. Necessary cookies: allow the website to function properly and securely. They cannot be disabled from the website.
2. Preference cookies: remember choices such as language.
3. Analytics cookies: help us know, on an aggregate basis, how many people visit the website and which sections they view.
4. Third party cookies: certain embedded services, such as Google fonts, maps, WhatsApp links or social networks, may set their own cookies in accordance with their policies.

3. PURPOSE

We use the information obtained to make the website work, improve your experience and understand the performance of our pages. We do not use cookies to collect sensitive personal data.

4. HOW TO DISABLE THEM

You may block or delete cookies from your browser settings, for example in Chrome, Safari, Firefox or Edge, in the privacy section. If you disable them, some features of the website may not work properly.

5. CHANGES

We may update this Policy at any time. The current version is the one published on this page. For more information on the processing of your data, please refer to our Privacy Notice.

SERVICE WARRANTY POLICY

Panorama Smart Lab · Last updated: October 3, 2026

1. PERFORMANCE WARRANTY

For 60 calendar days following the publication of a website or online store, we will correct at no cost any programming or functional error attributable to our work, provided that the website has not been modified by the Client or by third parties.

2. DESIGN REVISIONS

Each Project includes 2 rounds of revisions to the draft to adjust the design to what was requested in the Proposal.

3. MAINTENANCE PLANS

While the maintenance plan is in effect and payments are current, we correct technical failures of the website that are our responsibility and make the changes included in the plan.

4. ARTIFICIAL INTELLIGENCE ASSISTANTS

During the first month of operation, we adjust the assistant's responses at no cost based on the Client's feedback, within the contracted scope.

5. SMART HOMES AND OFFICES

Equipment is covered by its manufacturer's warranty. Installation labor carries a 90 calendar day warranty against installation defects attributable to the Provider.

6. EXCLUSIONS

The warranty does not cover:

1. Changes, modifications or installations made by the Client or by third parties.
2. Failures, changes or suspensions of Third Party Providers, such as hosting, platforms, plugins, WhatsApp or payment gateways.
3. New features, sections or design changes requested after approval.
4. Errors in the Client Content.
5. Misuse, cyberattacks or force majeure events.
6. Services with overdue payments.

7. HOW TO MAKE A WARRANTY CLAIM

Write to us at hola@panoramasmartlab.com or by WhatsApp at 81 3604 9262 with a description of the failure and, if possible, screenshots. We will respond within 1 to 2 business days and inform you of the estimated time to resolve it.

8. DOWN PAYMENTS AND REFUNDS

The down payment is applied to the work performed and is nonrefundable once the Project has begun, except in the event of a breach attributable to the Provider, in which case the portion of the payment corresponding to the work not performed shall be refunded. The rights granted to consumers under the Ley Federal de Protección al Consumidor are not limited by this Policy.